Privacy Policy – How SSExchange Protects Your Data

1 Who We Are & Scope of This Policy

SSExchange is an online entertainment platform operating at ssexchange.onl, designed for adult players in Pakistan. We provide access to casino games, live casino tables, slot games and promotional offers, with all transactions processed in PKR using local payment methods including JazzCash, Easypaisa, Raast, bank transfers and debit or credit cards.

This Privacy Policy applies to all personal data collected by SSExchange through the website, the mobile application (Android APK and iOS PWA) and any other digital touchpoints associated with the platform. It covers data collected when you register an account, make a deposit or withdrawal, play games, contact support or interact with any promotional communication from SSExchange.

By using SSExchange in any capacity, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, you should not use the platform.

2 What Personal Data We Collect

SSExchange collects personal data in several ways — directly from you when you register or interact with the platform, automatically through your device and browser as you use the site or app, and from payment service providers during transaction processing.

Registration & Account Data

When you create an account, we collect:

• Full name
• Date of birth (to verify you are 18 or older)
• Email address
• Mobile phone number
• Account username and encrypted password
• Country of residence (Pakistan)

Identity Verification Data

Where required for account verification or withdrawal processing, we may request:

• Copy of CNIC (Computerised National Identity Card) or other government-issued ID
• Proof of address (utility bill, bank statement)
• Proof of ownership of the payment method used for deposits

Financial & Transaction Data

• JazzCash, Easypaisa or Raast account number or mobile number used for transactions
• Bank account details where bank transfer is used
• Partial card details (last four digits, expiry) for card payments — full card numbers are never stored by SSExchange
• Transaction amounts, dates, reference numbers and payment method used
• Deposit and withdrawal history

Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system and browser version
• Session duration, pages visited and features used
• Game play history and betting activity on the platform
• App version and device identifiers (Android/iOS)

Communications Data

• Messages sent to SSExchange support via live chat or email
• Your preferences regarding promotional communications
• Feedback and survey responses where provided voluntarily

3 Why We Collect Your Data

Every piece of personal data SSExchange collects has a specific, legitimate purpose. We do not collect data speculatively. The main reasons we process your personal information are:

4 How Your Data Is Used

Beyond the basic purposes described above, here is a more detailed picture of how your data flows through day-to-day platform operations at SSExchange:

Game play and session personalisation: Your betting history and game preferences are used to display recently played games, suggest relevant promotions and provide a smoother experience when you log in. This data stays within SSExchange and is not shared for external advertising purposes.

Responsible gaming oversight: SSExchange monitors deposit frequency, session length and betting patterns as part of our responsible gaming commitments. If unusual patterns are detected that may suggest a player is at risk of problem gambling, the platform may proactively reach out or apply account-level protections. This monitoring is in place to protect players, not to track behaviour for commercial gain.

Bonus and promotion eligibility: Transaction history and account activity data are used to determine which promotions you are eligible for, including cricket-season offers during Pakistan Super League matches and T20 international fixtures. This ensures bonuses are credited correctly and that wagering requirements can be verified accurately.

Communications: If you have opted in to receive promotional emails or SMS notifications, we use your email address and phone number to send you information about new games, deposit bonuses and platform updates. You can opt out at any time by updating your communication preferences in your account settings or by contacting support.

5 Sharing Data with Third Parties

SSExchange does not sell your personal data to any third party. We share data only in the following limited and controlled circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, bank partners and card payment gateways receive the minimum data necessary to process your PKR deposit or withdrawal. These providers operate under their own privacy policies and are subject to financial data security standards.
• Game content providers: Third-party game studios that power games on the SSExchange platform may receive anonymised session and game play data to support game performance analytics. Individual player identity is not disclosed to game providers beyond what is required for technical integration.
• Technology and infrastructure providers: Cloud hosting, data analytics and customer support technology providers may process data on our behalf as data processors. They are bound by contractual data protection obligations and are not permitted to use your data for their own purposes.
• Legal and regulatory obligations: SSExchange may disclose personal data where required to do so by a valid legal process, court order or regulatory authority. We will notify you of such disclosures where we are legally permitted to do so.
• Fraud prevention: Where there is a credible risk of fraud, money laundering or serious abuse of the platform, limited account data may be shared with fraud prevention services or financial institutions as part of protective measures.

6 Cookies & Tracking Technologies

SSExchange uses cookies and similar technologies on the website and in the mobile app to ensure the platform works correctly, to remember your preferences and to understand how players use the platform so we can improve it.

Types of Cookies We Use

• Strictly necessary cookies: These are essential for the platform to function. They handle your login session, keep you authenticated between pages, and ensure your deposit and game sessions operate correctly. These cannot be disabled without breaking core platform functionality.
• Functional cookies: These remember your preferences such as language settings, preferred payment method display and game lobby layout. They improve your experience but are not essential for basic operation.
• Analytics cookies: We use anonymised analytics data to understand which pages and features are most used, how long sessions last and where players experience difficulty. This information is used to improve the platform and is not linked to your personal identity.
• Security cookies: Short-lived cookies used to detect and prevent fraudulent activity, bot access and unusual login behaviour.

SSExchange does not use third-party advertising cookies or allow external ad networks to place tracking cookies on your device through our platform. You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using the platform properly.

7 Data Retention

SSExchange retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with the following general principles:

• Active account data: Your registration information, transaction history and game play records are retained for the duration of your account and for a minimum period after account closure to allow for dispute resolution, fraud investigations and any applicable legal retention obligations.
• Financial transaction records: PKR transaction records — including JazzCash, Easypaisa, Raast and bank transfer records — are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practice.
• Identity verification documents: Copies of CNIC or other identity documents provided for verification purposes are retained for the period required to comply with applicable anti-fraud and identity verification obligations, and are securely deleted once the retention period has passed.
• Support communications: Correspondence with SSExchange customer support is retained for a minimum of two years to support dispute resolution and to maintain service quality records.
• Marketing preferences: Your opt-in or opt-out preference for promotional communications is retained indefinitely to ensure we respect your stated preferences, even if your account becomes inactive.

When data is no longer required and its retention period has expired, SSExchange will securely delete or anonymise that data so it can no longer be linked to you as an individual.

8 Security Measures

Protecting your personal data and financial information is a core operational priority at SSExchange. We implement a combination of technical and procedural security measures to reduce the risk of unauthorised access, data loss or misuse:

• TLS encryption: All data transmitted between your device and SSExchange is encrypted using Transport Layer Security (TLS). This applies to the website, mobile app and all API communications with payment processors.
• Password hashing: Account passwords are never stored in plain text. They are processed using a secure one-way hashing algorithm so that even internal staff cannot view your password.
• Access controls: Access to personal data within SSExchange's systems is restricted on a strict need-to-know basis. Only authorised personnel whose roles require it can access player account information.
• Payment security: Card payment processing is handled by PCI DSS-compliant payment gateways. SSExchange does not store full card numbers or CVV codes on its own servers.
• Fraud monitoring: Automated systems monitor transactions and login activity for patterns consistent with fraud, account takeover or money laundering, and flag suspicious activity for review.
• Regular security reviews: SSExchange conducts periodic security assessments of its platform infrastructure to identify and address vulnerabilities proactively.

9 Your Data Rights

As a player on SSExchange, you have meaningful rights over your personal data. These rights can be exercised by contacting the SSExchange support team at any time:

To exercise any of these rights, contact SSExchange support via live chat in the app or on the website, or send a request by email to [email protected]. We will respond to verified data requests within a reasonable timeframe and will not charge a fee for standard requests. Where a request is complex or there are multiple requests, we may require additional time and will keep you informed.

Please note that some data cannot be deleted immediately where we are required to retain it by financial record-keeping obligations or where it is actively involved in a fraud or dispute investigation. In such cases, we will explain the reason for the delay clearly.

10 Changes to This Policy & Contact

SSExchange may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements or industry best practice. Where changes are material — such as changes to the types of data we collect, how data is shared or your rights — we will notify registered players via email or an in-platform notification before the changes take effect.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Privacy Policy periodically, particularly if you have been away from the platform for an extended period.

If you have any questions, concerns or requests relating to this Privacy Policy or the way SSExchange handles your personal data, please get in touch with us:

This Privacy Policy was last reviewed on 1 July 2026. Previous versions are available on request via the support team.